Cross dock & last mile questions, answered.

Cross docking means unloading freight from an inbound truck and reloading it onto outbound trucks with little or no storage in between. At our Richmond cross dock, freight is received, counted, inspected, photographed, sorted or reworked as needed, then sent out on your carrier or our trucks, usually within a day.

The terms overlap. Cross docking usually means truck-to-truck transfer, often with sorting by destination. Transloading usually means moving freight between modes or equipment types, such as from an ocean container to a dry van, or from floor-loaded freight onto pallets. We do both at our Richmond dock.

Cross-dock transfers start from $20 per pallet with a $200 weekday minimum. After-hours and weekend work adds a $250 fee on top. Floor-loaded freight, rework and storage are quoted separately.

Next-day turnaround is standard, but freight can stay longer. Short-term and longer-term pallet storage is available at our Richmond warehouse. Ask for a storage rate if you expect freight to stay more than a few days.

Yes. We unload floor-loaded (loose) trailers and containers by hand, then palletize, stretch-wrap and label the freight for outbound shipping. Pricing depends on piece count, weight and how the freight was loaded.

Yes. Container-to-LTL reloads are common for us. We devan the container, build pallets by destination or PO, label them and stage them for LTL carriers or our own trucks. This is a popular Port of Virginia transload service.

No. We do not handle hazardous materials of any class.

Next-day turnaround is standard. Same-day transfers are available when the outbound truck is ready and the freight is in good condition.

Call or text (804) 600-4352. We can take the trailer, hold the freight, rework any problems and set up redelivery on a new appointment with your carrier or our trucks. This is one of the most common reasons brokers call us.

Yes. Text photos of the load and we will quote the rework. We restack, rewrap, replace broken pallets, separate damaged goods and document everything with photos.

Yes. Pallet storage is available for overflow inventory, seasonal freight, projects waiting on a site, or freight held for an appointment.

Yes. We run box trucks with liftgates for local and regional delivery and can arrange larger equipment. You can also use your own carrier for pickup and delivery.

Weekday dock hours are 8 a.m. to 5 p.m. We work 24/7 by appointment, including nights, weekends and holidays. After-hours and weekend work adds a $250 fee to the job.

Last mile (or final mile) delivery is the final leg from a cross dock, warehouse or terminal to the end receiver, whether that is a store, office, hospital, job site or home. It is often the most complex part of a shipment because of appointments, access and handling at the destination.

Threshold delivery brings the freight just inside the first door. Room of choice means carrying it to the room the customer picks. White glove adds unpacking, assembly or setup, placement and removal of packaging and debris.

Yes. Our box trucks have liftgates for receivers without a loading dock, including small businesses, restaurants, schools and homes.

Yes. Our crews bring freight inside, up stairs or elevators and to the room needed. Tell us about stairs, elevators and tight spaces when you book.

Yes. We work with mall and shopping-center receiving rules, store appointments, hospital docks and medical receiving procedures, including certificates of insurance when required.

Yes. Residential delivery includes a scheduling call, an appointment window and liftgate or two-person service, with threshold, room-of-choice and white glove options.

Yes. We call receivers ahead of time to set appointments and confirm access, and we keep you updated if anything changes.

Yes. Every delivery includes a signed POD and photos of the freight at the delivery location, usually sent the same day.

We photograph freight when we receive it and when we deliver it, so any damage is documented. We carry $1M in insurance. If there is a problem, contact us right away with photos and the POD.

We deliver across Virginia, including Greater Richmond, Hampton Roads, Northern Virginia, Charlottesville, Lynchburg, Roanoke and the Shenandoah Valley, as well as Washington DC and Baltimore.

Yes. Same-day delivery is available around Richmond and for urgent regional runs when freight is ready early. Next-day is standard.

Yes. We provide labor-only crews to unload or load trailers and containers at your site or ours, with no truck required.

Yes. Our lumpers unload and palletize freight for carriers and receivers in the Richmond area, including floor-loaded trailers and containers.

Hourly rates depend on crew size, timing (weekday or after-hours), location and the type of freight. Call or text (804) 600-4352 with details for a quote.

Yes. Labor jobs have a minimum number of hours per worker, and weekday jobs at our dock fall under the $200 weekday minimum. After-hours and weekend jobs add a $250 fee.

Yes. We provide helpers who ride with your driver or meet the truck on site, as well as two-person delivery teams for heavy or bulky freight.

Yes. Our crews handle trade show load-in and load-out, furniture and fixture installation, and equipment placement.

Pallet jacks, hand trucks, appliance dollies, furniture dollies, moving blankets, straps and stretch wrap. Tell us if the job needs anything special.

Yes, within the limits of our dock, trucks and equipment. Send dimensions, weights and photos so we can confirm the right equipment and crew.

Yes. High-value freight is photographed, kept in our facility and delivered by experienced crews. We carry $1M in insurance and can discuss additional coverage.

Yes. We deliver and place non-hazardous medical equipment for hospitals, clinics and practices, following facility receiving rules.

Yes. Treadmills, ellipticals, racks and other gym equipment for homes, apartment amenities, hotels and commercial gyms, with assembly available.

Yes. We receive, store and deliver FF&E for hotel openings and renovations, deliver by floor and room, and remove packaging.

Yes. We stage fixtures at our Richmond warehouse and deliver to stores across Virginia on your rollout schedule, with installation crews available.

Yes. We sort freight by stop at our cross dock and run multi-stop routes across Virginia, DC and Maryland, often as pool distribution.

Yes. Assembly is available for furniture, fixtures, fitness equipment and other items as part of white glove delivery.

Yes. Vending, arcade and coin-operated machines and office copiers are top-heavy and easy to damage, so we send two-person crews with appliance dollies and liftgate trucks, and photograph them at pickup and delivery.

Yes. We receive and stage trade show freight, deliver to Virginia, DC and Baltimore venues, and provide load-in and load-out labor. For data center and IT equipment, we deliver racks and hardware with careful handling and inside delivery.

Yes. Project freight can be received, inspected and held in pallet storage at our Richmond warehouse until the site is ready, then delivered in phases.

It means your freight has been unloaded at our dock at 2208 Station Rd, N Chesterfield, counted against the BOL and photographed. From that point it is in our care until it is reloaded onto the outbound truck or delivered. We text or email you the received count, photos and any exceptions such as damaged or short pallets.

Yes — by appointment. Our weekday dock hours are 8 a.m. to 5 p.m., and we work 24/7 by appointment. Call or text (804) 600-4352 before you roll so a crew is waiting. Nights, weekends and after-hours carry a $250 fee on top of the per-pallet rate.

Bring the load to our dock instead of sitting at the receiver. We unload, photograph and hold it, then redeliver on the next available appointment with our own liftgate box trucks or your carrier. That frees your trailer and driver for the next load.

Yes. Every job includes photo documentation at unload and at reload or delivery, so the condition of each pallet is on record. Photos are emailed with your paperwork, and we also take photos for rework quotes.

A signed BOL and proof of delivery (POD) emailed the same day, photos from unload and reload, and notes on wait time and lumper work. A chain-of-custody record is available for high-value, medical or sensitive freight.

We carry $1,000,000 in insurance. Freight is documented with photos at unload and reload so any pre-existing damage is recorded before we take responsibility. Ask us if you need a certificate of insurance or additional coverage for high-value loads.

Yes. We handle drayage from Richmond Marine Terminal and Port of Virginia containers, then strip 20ft and 40ft containers at our dock, palletize or rework floor-loaded freight and reload it onto 53ft trailers, LTL or our last-mile trucks. Getting the container empty quickly helps you avoid demurrage and per diem.